Village Vets Lissenhall

Village Vets Lissenhall is part of the Village Vets group. Recent reviews suggest it’s set up for routine appointments and ongoing care (clients mention being with the practice “for years” and staff “explained everything well”), alongside more complex cases such as orthopaedic surgery (a dog had shoulder surgery involving a metal plate, with aftercare and regular check-ups discussed). Owners also mention a small-animal health plan, and that the team has been adapting to a temporary setup while a new building is awaited.

Feedback is mixed: many owners describe careful, kind handling (including compassionate support during euthanasia), while a small number of reviews raise serious concerns about missed diagnosis and communication/consent around major surgical decisions.

Services

Services and capabilities specifically mentioned in the available information include

• •General consultations and ongoing care (staff “took the time needed,” “explained everything well,” long-term clients).
• •Diagnostics: blood tests, X-rays, ultrasound (mentioned as part of a second-opinion workup in a review).
• •Orthopaedic surgery: shoulder surgery with internal fixation/metal plate; discussion of revision surgery and amputation as possible outcomes (from one detailed review).
• •Post-operative aftercare and check-ups (regular follow-ups referenced in the same case).
• •End-of-life care: euthanasia for an elderly cat, with emphasis on compassionate handling.
• •Boarding/kennels: one reviewer refers to “their own affiliated boarding kennels.”
• •Health plan for small animals (details of what’s included weren’t provided in the reviews we have).

Pricing

• •One reviewer states they had paid over €3,000 for their dog’s surgery and were later quoted almost the same cost again for revision surgery (no itemised price list provided).

People

• •Jamie (vet) is named in one review and is described as notably compassionate during a cat’s euthanasia (“could not have been more compassionate”).
• •Multiple reviewers praise the wider vet and admin team for
• •Clear explanations and taking time during appointments (“explained everything well,” “took the time needed”).
• •Kindness during difficult illnesses and end-of-life situations (“throughout… illness… every step of the way, right up until the very end”).
• •One detailed negative review describes delayed responses, dismissive/condescending communication, and concern about major treatment planning without consent (an amputation allegedly scheduled without agreement).

Reviews

4.5 stars from 423 reviews. - Long-term loyalty and day-to-day care: several owners say they’ve attended “for years” and felt their pets were carefully looked after, with time taken to explain options.

• •Compassion in end-of-life care: euthanasia and support through a pet’s final illness are specifically praised.
• •Health plan mentioned positively: one reviewer calls the small-animal health plan “a brilliant idea,” without further detail.
• •Facility transition noted: one review mentions staff working out of a less comfortable temporary setup (described as “in the parking lot”) while awaiting a new building.
• •Serious complaints (minority but significant)
• •A cat owner alleges a missed serious diagnosis (arthritis diagnosis at the clinic; later another vet found an abdominal mass and cancer).
• •A dog owner describes a complex post-surgery complication and alleges poor communication and consent issues, including an amputation being scheduled without their consent, plus disputes about responsibility and costs.